RFP 2019-01 – IT Managed Services Provider

The City of Duncan is seeking the services of an Information Technology Managed Services Provider (MSP) who will provide a full range of IT support services, including on-site and remote system maintenance, advanced desktop support and troubleshooting, proactive network management, software licensing management, equipment warranty management and assisting in IT asset tracking and resource planning.


The City of Duncan (CoD) provides local government services to approximately 5,000 people.  CoD, as a municipal government, operates a wide variety of facilities and functions.  There are computers at many locations including City Hall, Public Works and the Fire Hall.  There are also other devices such as printers, photocopiers, receipt printers and mobile devices that may require attention.

Proposals shall be submitted to the City in accordance with this Request for Proposal.

The Proposal and their envelopes should be clearly marked with the name and address of the Proponent and the RFP program title. The sealed envelope should be addressed to the following:


Bernice Crossman, Director of Finance

City of Duncan

200 Craig Street

Duncan, BC V9L 1W3

Office No. 250-746-6126, Fax No. 250-746-6129

Email:  bernice@duncan.ca



Proposals must be received on or before the Closing Time of:


TIME:  2:00 p.m. (local time)

DATE:  February 21, 2019


Proposals (3 hard copies) will be accepted until the Closing Time specified. It is the Proponent’s sole responsibility to ensure its Proposal is received at the address set out above by the Closing Time.