Citizen Survey Results and Safer Community Plan

DUNCAN – The City of Duncan 2019 Citizen Survey results are in!  In March and April 2019, Discovery Research conducted a telephone survey with a random 400 Duncan residents, to ask residents to rate their satisfaction with, and provide feedback on, the City’s services.

Overall, the Citizens were satisfied with the programs provided by the City of Duncan, and felt that the City’s customer service was excellent.  The majority of Citizens felt that Duncan was the place to retire, as well as raise children.

“The feedback provided by the Citizens is very helpful as it allows us to recognize what we are doing well and where we need to focus our attention,” said Mayor Michelle Staples. “It comes as no surprise that People indicated the most important issues facing Duncan are crime, safety and homelessness. Council identified these as critical to address right after the election and have been working with local and provincial partners to develop solutions.”

Mayor Staples went on to say, “the most important environmental concern was air quality and the City is a partner on Cowichan Regional Airshed Roundtable. It is always important to hear directly from community members and we are grateful to have such active, caring and engaged citizens “

The survey results support the recent efforts of the City of Duncan and the Municipality of North Cowichan working together to develop a Safer Community Plan to address crime and public safety issues in the highway corridor area.  The Safer Community Plan will be reviewed by both Duncan and North Cowichan Councils at a Committee of the Whole meeting at North Cowichan Municipal Hall on Monday, May 6, 2018 at 3:00 pm.

The detailed Citizen Survey Report is available. Residents who have questions regarding the survey are encouraged to call City Hall at 250-746-6126.

The phone survey was conducted by Discovery Research based in Coldstream, BC. Discovery Research conducts market research and public opinion polls cost effectively with accurate data collection.