Totem Tour Guide – Temporary Position

The City of Duncan is seeking an enthusiastic individual interested in becoming a Totem Tour Guide.

Reporting to the Curator/Manager of the Cowichan Valley Museum, you will be accountable for the delivery of a meaningful and captivating interpretive program about the City’s totem collection.  Your primary responsibilities will be to educate, engage, and create memorable visitor experiences.  You must possess exceptional presentation and communication skills with an ability to adapt to the needs and interests of the audiences.

In this role you must be able to commit the program to memory and deliver it in a natural relaxed manner connecting on a personal level with visitors, while engaging people in the experience.  You will also be required to provide support to the Info Centre located at Cowichan Valley Museum in the Duncan Train Station.

To be well suited to the role you will possess the following qualifications and competencies:

  • Ability to learn historical information and interpret it to large numbers of people from a wide range of ages and backgrounds including youth, seniors and international visitors
  • Exceptional verbal communication skills; an articulate speaker with an ability to creatively embody the story
  • Reliable and able to work under limited supervision
  • Excellent personal attributes that include, but are not limited to, energetic, team player, able to embrace change
  • Ability to react quickly to emerging situations, respond to customer’s concerns, skillfully resolve problems, handle complaints, and when appropriate, seek the support of a higher level of management

Previous experience in customer service, communications, or tourism will be considered an asset.This is a temporary position beginning June 26, 2019, working Wednesdays and Thursday, 12 hours per week, until September 2019.  The hourly wage is $14.75 an hour plus an additional 4% vacation pay.

Applicants are invited to submit their cover letter and detailed resume, containing full details of education, training and experience, date available, and three references, by 4:00 p.m. Friday, June 21, 2019 to the attention of City of Duncan, 200 Craig Street, Duncan, BC, V9L 1W3 or by email to hr@duncan.ca

2019 Totem Tour Guide – Job Description.pdf