Water and Sewer Utilities
The City of Duncan is committed to maintaining and upgrading water, sewer, and storm sewer infrastructure.
The primary purpose of the City of Duncan’s water system is to provide clean, safe drinking water. To ensure sustainability of the system, the City of Duncan undertakes a number of initiatives towards water conservation, such as the ongoing Water Meter Program.
The City’s water sources are four deep wells and two reservoirs for water distribution which are situated near the Cowichan River and which extract water from a sub-river aquifer. This aquifer is considered to be an “un-confined” aquifer that is regenerated by water from the river and adjacent watershed being filtered by layers of pervious soils.
Water and sewer services include the operations and maintenance of the City’s water and sewer systems. The City’s water distribution system covers approximately 5 square kilometers and services over 15,000 people extending into portions of the Municipality of North Cowichan, the Cowichan Valley Regional District Electoral areas “D” and “E”, and Cowichan Tribes lands. The City maintains a separate system of underground pipes to collect sewer and waste water for treatment at the Joint Utilities Board (JUB) Lagoons that are jointly owned with the Municipality of North Cowichan. The City’s proportional costs of maintaining the JUB Lagoons is included in the sewer service charges.
Bylaws:
To view your water rates, please click here. If you have questions about your water billing account, please email utilities@duncan.ca
Water and Sewer Emergencies
Please report emergencies involving water or sewer issues immediately to Public Works:
- 250-746-5321 (during work hours)
- 250-746-7192 (after work hours)
Automatic Payment Plan
Your utility bill can be paid automatically through the City’s Automatic Payment Plan. This is an optional payment plan where the entire amount of the utility bill is withdrawn from your bank account on the bill due date. The Automatic Payment Plan is for the utility bill you receive from the City of Duncan which includes water charges and for some properties, water and sewer charges.
To apply, please complete the Automatic Payment Plan (Utilities) application form and return it to City Hall via email (utilities@duncan.ca) or to the drop box at City Hall, 200 Craig Street, Duncan. Application must be received at least 14 days before the due date to register in the plan for the next withdrawal.
Alternate ways to pay your utility bill:
- Through you financial institution’s website (search for “Duncan”; choose the Utilities options and enter your account number on your invoice);
- Mail a cheque to: City of Duncan, Attn: Utilities, 200 Craig Street, Duncan, BC V9L 1W3;
- Drop off a cheque in one of the City’s drop boxes located at each of the City Hall main entrances at 200 Craig Street, Duncan;
- Pay at your bank; or
- Come in to City Hall to pay by debit, cash or cheque; Monday – Friday ,8:30 am – 4:00 pm (except statutory holidays).
Questions?
Please contact the Finance Department at 250-746-6126 or email utilities@duncan.ca
Note: adjustments to your utility bill are done via email.
